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"We received excellent service from start to finish... I wish I could individually commend every single person involved in our move. Each was professional, courteous, careful and thorough. Thankyou, for making our cross-country move(with an infant) a breeze. Not even one glass was broken!"

"We were really pleased with you and your company; The personnel were all great and made our move from Davis to Green Valley a pleasant experience. We appreciate your efficiency, integrity and professionalism. If you want, you can certainly use our names as references." Sincerely, Helen and Bill Feldmeier

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At Yolo Transfer & Storage, we appreciate your business... and we realize we have to earn it by giving you the very best service possible.

We want to know how well we performed. This survey will take you only a few minutes to complete. Your comments will help us to perform even better on your next move.

Thank you for giving us this opportunity to serve you.

Your Name:
Order Number:

Using a rating scale of 1 to 5, where 1 is poor and 5 is excellent, please rate your overall satisfaction.

1. Pre-move services
		1	2	3	4	5
	Professionalism of moving consultant
	Skill of moving consultant
	Explanation of moving services provided
	Speedy response to your inquiries
	Comments
2. Packing services (complete this question only if you purchased packing services)
		1	2	3	4	5
	On-time arrival
	Appearance
	Care taken
	Attitude/helpfulness
	Comments
3. Loading services
		1	2	3	4	5
	On-time arrival
	Appearance
	Care taken in handling
	Attitude/helpfulness
	Comments
4. Destination Services (includes unloading and unpacking)
		1	2	3	4	5
	On-time arrival
	Appearance
	Care taken in handling
	Attitude/helpfulness
	Unpacking (if you purchased packing/unpacking services)
	Carton removal (if you purchased packing/unpacking services)
	Comments
5. Do you have any suggestions that can help Yolo Transfer & Storage serve it's customers better?
6. Do you expect to be moving again in the next 2 years? Yes      No
7. Would you choose Yolo Transfer & United Van Lines again? Yes      No
	Comments:

 

8. Background

The following questions are for analysis purposes only. Your name will not be associated with any of your answers.

a. What was your primary reason for moving to another location?

Work-related
Personal
Retirement
Other

b. Who was the primary decision maker in choosing Yolo Transfer & Storage?

Head(s) of household
Employer
Relocation company
Joint decision between household and employer
Other

c. What factors influenced the decision to move with Yolo Transfer & Storage? Please check all that apply.

You had moved with Yolo Transfer & Storage before
Reputation
Price
Service
Added value services (ie. Neighborhoods, etc.)
Advertising/Yellow Pages
Employer/Relocation company decision
Other

e. If you paid for the move personally, please rate the following where 1 is poor and 5 is excellent:
		1	2	3	4	5
	Explanation of pricing
	Competitiveness of price
	Accuracy of estimate

Thank you for your time and assistance!